Return Policy
iQ Derma strives to provide you with the most effective products and a superior overall experience. Your
complete satisfaction is our goal. If for any reason, you are not satisfied, just return the unused portion within
your return period and you will be refunded. Even if the jars are empty!

Here's how to return:

OBTAIN A RETURN MERCHANDIZE AUTHORIZATION (RMA) NUMBER

  • If you are a myiQ member: the easiest way to obtain an RMA number is to log into your account
    myiQ web - and click on "Manage Account."
  • If you do not have a myiQ Account, you may also contact an iQ Specialist at (866) 381-4204 to
    request an RMA number.

RETURN THE PRODUCT TO US

Our Address:
28516 Livingston Ave
Valencia, California 91355
  • All returned products must be received within 30 days of the order’s original shipping date located in the
    purchase receipt.
  • We cannot process or refund packages marked "Return to Sender."
  • Please clearly mark all packages with the RMA number. Packages without an RMA number will not be processed.
  • Refunds can only be issued to the same credit card to which they were charged.
  • Returns sent after 30 days will be issued store credit.
  • Customer is responsible for return S&H

Thank you for shopping with iQ Derma